Technical Assistance Center Representative

Responsibilities

• Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, java configuration, security protocols by phone, chat and email.
• Problem management with focus on wide scale technical issues.
• As a member of the technical assistance team, you’ll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues.

Qualifications:

• 2 year experience in Windows/Mac software and hardware support, connectivity support, Java familiarity.
• Networking and general technical knowledge to troubleshoot issues that pertain to our trading client programs.
• Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.
• Languages: Fluency in English is a must.

Education:

• Bachelors in Information Technology (B.Tech, BE or MCA) or equivalent.

Company Benefits & Perks:

• Competitive salary package.
• Performance based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company paid snacks.
• Hardship/shift allowance with company provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company sponsored team building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.