Patient Counsellor/ CRM for Skin clinic

This role is for one of Weekday’s clients
\n Salary range: Rs - Rs (ie INR 2.5 - 4.5 LPA)

\n Min Experience: 1+ years
\n Location: Noida , Delhi , India
\n JobType: full-time

We are looking for a compassionate, customer-focused, and result-oriented Patient Counsellor / CRM to join our skin and aesthetic clinic. The ideal candidate should have prior experience working in a skin, dermatology, or aesthetic clinic and possess excellent patient counselling skills. In this role, you will guide patients through various skin, hair, and laser treatment options, address their concerns, and ensure they have a smooth and satisfying treatment journey.

As the primary point of contact for patients, you will build trust, provide accurate information about treatment procedures, coordinate appointments, and maintain long-term relationships through effective customer relationship management. Strong communication skills, empathy, and the ability to understand patient needs are essential for success in this role.

Requirements

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• Counsel patients regarding skin, hair, and laser treatments by understanding their concerns and recommending suitable treatment plans as advised by the doctors.
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• Explain treatment procedures, expected outcomes, benefits, timelines, pricing, and post-treatment care in a clear and professional manner.
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• Build strong relationships with patients to enhance their overall clinic experience and improve patient satisfaction.
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• Handle patient queries, concerns, and objections with empathy and confidence while maintaining a high standard of customer service.
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• Coordinate with dermatologists, therapists, and clinic staff to ensure seamless patient consultation and treatment scheduling.
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• Manage patient appointments, follow-ups, reminders, and treatment progress through the CRM system.
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• Maintain accurate patient records, consultation details, treatment history, and follow-up notes.
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• Encourage treatment conversions by helping patients understand the value and benefits of recommended procedures.
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• Follow up with prospective and existing patients regarding consultations, ongoing treatments, and repeat visits.
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• Ensure timely resolution of patient complaints while maintaining professionalism and confidentiality.
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• Prepare daily reports, maintain documentation, and update patient information using MS Office applications.
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• Support front office and clinic operations whenever required to ensure efficient patient flow.
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• Patient Counselling
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• Customer Relationship Management (CRM)
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• MS Office (Word, Excel, Outlook, PowerPoint)
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• Excellent English communication skills (spoken and written)
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• Strong interpersonal and relationship-building abilities
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• Empathetic approach with a patient-first mindset
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• Good presentation and convincing skills
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• Ability to multitask and manage multiple patient interactions efficiently
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• Strong organizational and time management skills
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• Bachelor's degree in any discipline.
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• 1–4 years of experience as a Patient Counsellor, CRM Executive, or Clinic Coordinator in a skin, dermatology, cosmetic, or aesthetic clinic.
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• Familiarity with skin, hair, laser, and aesthetic treatments will be preferred.
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• Experience using CRM software and maintaining patient databases is an added advantage.
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