General Manager

Role Summary\nThe role owns the end-to-end strategy, sourcing, and lifecycle management of the organization’s software and cloud spend (SaaS, on‑prem licenses, maintenance, and consumption-based services). This leader drives cost optimization, risk/compliance assurance, commercial innovation, Category Procurement Operations, and supplier performance while enabling the business to adopt the right technologies, fast and safely. The role partners closely with IT (CIO, Enterprise Architecture), Security (CISO), Legal, Finance/FP&A, Internal Audit, and Business Units to align supplier portfolios with enterprise priorities.\n\nKey Responsibilities\n\nStrategy & Governance\nDefine and execute a 3-year software category strategy covering SaaS, on‑prem, PaaS/IaaS marketplace buys (AWS/Azure/GCP), and specialized tools (Dev, Data/AI, Collaboration, Cybersecurity, ERP, CRM, HCM, ITSM).\nDevelop segment playbooks (e.g., Tier-1 strategic suppliers, long tail, niche/BU-specific) and sourcing waves with should‑cost models, benchmarks, and consolidation targets.\nOwn category governance (policy design, demand management, intake-to-procure), including license hygiene, renewal discipline, and buy-vs-build assessments.\nOwn a renewal calendar with 120–180-day lead times; standardize playbooks for top suppliers (Microsoft, Adobe, Salesforce, ServiceNow, AWS/Azure/GCP, Atlassian, CrowdStrike, etc.).\nManage Category Operations (Managing requirements, timely closure of procurement requests and renewals, ensuring governance on Vendor payments and timely delivery, System GRN closures etc.)\n\nSourcing, Leadership, Deal Excellence Requirements\nLead complex RFX/RFPs, auctions, direct negotiations, and marketplace buys; design and run competitive events with clear evaluation criteria.\nNegotiate best-in-class commercials and legal terms (price protections, audit clauses, usage rights, indemnities, SLAs/credits, data residency, DPA, exit/transition, benchmarking/MFN).\nOptimize licensing models (subscription, perpetual, user-/device-based, consumption) and cloud commits (EAs, EDPs, private pricing, credits).\nDeliver year-on-year savings, TCO optimization, and cost avoidance; build business cases and validate benefits with Finance.\nEstablish FinOps-aligned levers for cloud/SaaS consumption (rightsizing, reserved capacity/commitments, orphaned resources, tier/cap planning).\nDrive vendor consolidation and portfolio rationalization with IT and business owners.\nAct as trusted advisor to CIO/CISO/CTO and BU leaders; translate technical needs into commercial outcomes.\n\nRequired Skillsets\nStrong understanding of SaaS licensing/commercial models and cloud economics (commit/discount mechanics, reserved instances/savings plans, marketplace dynamics).\nData-driven : portfolio analytics, usage/consumption analysis, scenario modeling, and business case creation.\nFinOps-aligned mindset for cost optimization and value realization.\nExecutive presence , storytelling, and influence across CIO/CISO/Legal/Finance.\nProgram leadership : drive cross-functional initiatives, renewal discipline, and vendor consolidation.\nChange management and enablement (tool/process adoption).\nShould have working experience in procurement for Global Software, IT/ITES, Banking, Financials, Insurance Company\nShould possess thorough knowledge of software landscape and publishers in Applications, Infrastructure, Automations, Information Security, Engineering.\nWorking knowledge of Procurement system, preferably SAP Ariba\n\nExperience\n12–16+ years total, with 8+ years focused on software/cloud category management and complex negotiations (>$50–200M annual spend coverage).\nTrack record leading cross-functional teams and executive-level negotiations .\n\nBehavioural/ Professional Skills\nGood knowledge of end to end procurement function / processes\nStrong Commercial and Contract acumen\nTeam building, managing and mentoring skills\nStrong analytical acumen to monitor and track team’s productivity/KPI and critical areas of improvement