Client Servicing Manager

Job description

We at Scalent are hiring for a series-A funded SaaS marketing automation platform that empowers

businesses with automated marketing reports, AI-driven insights, and scheduling features.

We help companies streamline their marketing efforts, reduce manual tasks, and gain

valuable insights with ease. The company is being used by over 100+ brands across the world.

JOB DESCRIPTION

Responsibilities:

1. Manage and maintain strong relationships with existing clients.

2. Understand client needs, provide tailored solutions, and ensure timely issue

resolution.

3. Onboard new clients, conduct training sessions, and ensure seamless integration.

4. Collaborate with internal teams (Sales, Product, and Tech) to address client

concerns.

5. Identify upsell/cross-sell opportunities.

6. Analyze client feedback, identify trends, and suggest process improvements.

7. Maintain accurate records of client interactions.

Requirements:

1. 1-3 years of experience in client servicing, account management, or related fields.

2. Excellent communication, interpersonal, and problem-solving skills.

3. Ability to work in a fast-paced environment.

4. Strong analytical and organizational skills.

5. Familiarity with marketing automation, analytics, or performance marketing

(desirable).

6. Experience of SAAS platforms is added advantage