Zonal Operations Head

Key Responsibilities:-

Operational Leadership:

• Lead and oversee end-to-end logistics operations across all branches, hubs, warehouses, and distribution centers within the zone.
• Ensure achievement of service levels, turnaround times (TAT), delivery performance, and customer commitments.
• Drive operational excellence through process standardization, automation, and continuous improvement initiatives.
• Monitor daily operational performance and implement corrective actions to address service gaps.

Network & Distribution Management:

• Manage transportation, fleet operations, route optimization, line-haul movements, and last-mile delivery performance.
• Ensure efficient utilization of vehicles, manpower, and infrastructure to maximize productivity.
• Optimize network costs while maintaining service quality and customer satisfaction.
• Support network expansion, branch setup, and capacity planning initiatives.

P&L and Cost Management:

• Own the zonal operational budget and profitability targets.
• Drive cost optimization initiatives across transportation, warehousing, manpower, and infrastructure expenses.
• Monitor operational KPIs, productivity metrics, and financial performance.
• Ensure adherence to budgeted costs and improve operational margins.

Customer Experience & Service Excellence:

• Ensure high levels of customer satisfaction through consistent service delivery.
• Manage key customer escalations and drive timely resolution.
• Collaborate with Sales and Key Account teams to support customer retention and business growth.
• Establish service improvement plans based on customer feedback and performance reviews.

Team Leadership & People Management:

• Lead, mentor, and develop Regional Managers, Branch Managers, Hub Managers, and operational teams across the zone.
• Build a high-performance culture focused on accountability, productivity, and customer-centricity.
• Drive workforce planning, succession planning, and capability development initiatives.
• Ensure compliance with company policies and performance management processes.

Compliance, Safety & Governance:

• Ensure adherence to statutory, legal, safety, and regulatory requirements.
• Maintain compliance with transportation regulations, labor laws, and company SOPs.
• Drive safety programs and risk mitigation initiatives across all operational locations.
• Conduct regular audits and reviews to ensure operational and process compliance.

Stakeholder Management:

• Collaborate closely with Sales, Finance, HR, Procurement, Technology, and Customer Service teams.
• Build strong relationships with key customers, transport partners, vendors, and government authorities.
• Support strategic business initiatives and transformation projects within the zone.